Terms and Conditions
Last Updated: 2026
Welcome to Crystal Vault!
These Terms and Conditions (“Terms”) govern your use of the website located at https://sereneauracrystals.com (Link) (the “Site”) and any products or services provided through the Site. The Site is operated by Jiangsu Lianyungang Donghai Xinglanyao Co., Ltd., acting as an individual-operated entity (“we,” “us,” or “our”).
By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not access or use the Site.
1. Acceptance of Terms and Global Scope
By creating an account, purchasing products, filling out forms, or simply browsing our Site, you confirm that you have read, understood, and agreed to be bound by these Terms, as well as our Privacy Policy. Crystal Vault operates on a global scale and offers its products and services to users worldwide. You are responsible for complying with all local laws and regulations applicable to your use of the Site in your specific jurisdiction.
2. Eligibility and Account Registration
To access certain features of the Site, including making purchases or tracking orders, you may be required to register for an account. By registering an account, you agree to:
Provide accurate, current, and complete information during the registration process.
Maintain the security of your password and accept all risks of unauthorized access to your account.
Promptly update your account information if any of your details change.
Notify us immediately at crysyalenergy@gmail.com (Link) if you discover or suspect any security breaches related to the Site or your account.
We reserve the right to suspend or terminate your account at our sole discretion if we suspect any fraudulent, abusive, or illegal activity.
3. Intellectual Property Rights
All content published and made available on our Site is the exclusive property of Crystal Vault and Jiangsu Lianyungang Donghai Xinglanyao Co., Ltd. This includes, but is not limited to, our brand name, custom logos, text, website copy, product images, stock graphics, site design, layouts, audio, video, and software (collectively, the “Content”).
The Content is protected by international copyright, trademark, and other intellectual property laws. You are strictly prohibited from copying, reproducing, distributing, modifying, or creating derivative works of any Content without our prior express written permission. Unauthorized use of our Content may result in legal action.
4. User-Generated Content and Communication
Our Site allows users to upload, post, or otherwise transmit text and images. This includes filling out message forms, contacting us via our contact page at https://sereneauracrystals.com/contact (Link), leaving product reviews, or entering information into live chat windows.
When you submit content or communicate through our Site, you guarantee that:
You own the rights to the content you are submitting or have explicit permission from the owner to do so.
The content is not unlawful, offensive, defamatory, or infringing on any third-party rights.
You grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, store, display, and reproduce your uploaded content for customer service, marketing, and operational purposes.
We reserve the right to remove any user-generated content that violates these Terms or that we find objectionable for any reason without prior notice.
5. Products, Services, and Orders
We offer physical products (such as healing crystals, minerals, and related items) and online services to our users.
Product Descriptions: We attempt to be as accurate as possible in describing our products. However, because crystals are natural earth products, variations in color, size, shape, and texture are to be expected and are not considered defects.
Pricing and Availability: All prices are subject to change without notice. We reserve the right to modify or discontinue any product or service at any time.
Refusal of Orders: We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email provided at the time the order was made.
6. No Paid Subscriptions
Please note that Crystal Vault does not offer any paid subscription plans or recurring digital content subscriptions. All purchases made on the Site are one-time transactions for the specific products or services ordered at the checkout.
7. Promotions, Giveaways, and Contests
From time to time, we may run promotional campaigns, discount codes, or giveaway contests on the Site. Each promotion or contest may have its own specific set of rules and conditions, which will be made available to you at the time of the event. By participating in any promotion or giveaway, you agree to abide by those specific rules in addition to these general Terms. We reserve the right to modify, suspend, or cancel any promotion at any time without prior notice.
8. Prohibited Uses of the Site
In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Site or its Content:
For any unlawful purpose.
To solicit others to perform or participate in any unlawful acts.
To violate any international, federal, provincial, or state regulations, rules, or local laws.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site.
To scrape, crawl, or use automated systems to extract data from the Site.
9. Metaphysical and Healing Disclaimer
The information provided on this Site regarding the metaphysical, spiritual, and healing properties of crystals is for educational and entertainment purposes only. Crystals and stone healing are not intended to replace professional medical advice, diagnosis, or treatment. You should always consult with a qualified healthcare professional regarding any medical or psychological condition. Crystal Vault does not guarantee any specific energetic or healing outcomes from the use of our products.
10. Limitation of Liability
To the maximum extent permitted by applicable law, Crystal Vault and Jiangsu Lianyungang Donghai Xinglanyao Co., Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Your use of or inability to use the Site or products.
Any unauthorized access to or use of our servers and/or any personal information stored therein.
Any bugs, viruses, or the like that may be transmitted to or through our Site by any third party.
11. Indemnification
You agree to defend, indemnify, and hold harmless Crystal Vault, its parent company Jiangsu Lianyungang Donghai Xinglanyao Co., Ltd., and its directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from: (a) your use of and access to the Site; (b) your violation of any term of these Terms; or (c) your violation of any third-party right, including without limitation any copyright, property, or privacy right.
12. Governing Law and Jurisdiction
These Terms and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of China. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Lianyungang City, Jiangsu Province, China.
13. Changes to These Terms
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes to these Terms constitutes acceptance of those changes.
14. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us using the information below:
Company Name: Jiangsu Lianyungang Donghai Xinglanyao Co., Ltd.
Address: Xinlanyao Co., Ltd., Liudongluo Street, Donghai District, Lianyungang City, China 222300
Email: crysyalenergy@gmail.com (Link)
Contact Us Page: https://sereneauracrystals.com/contact (Link)