{"id":1974,"date":"2026-04-03T08:44:42","date_gmt":"2026-04-03T00:44:42","guid":{"rendered":"https:\/\/sereneauracrystals.com\/?page_id=1974"},"modified":"2026-04-03T08:45:59","modified_gmt":"2026-04-03T00:45:59","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/sereneauracrystals.com\/fr\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1974\" class=\"elementor elementor-1974\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cd9ca76 e-flex e-con-boxed e-con e-parent\" data-id=\"cd9ca76\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b538ec2 elementor-widget elementor-widget-text-editor\" data-id=\"b538ec2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"7\">are delighted to share the Earth&#8217;s natural treasures with you. This Shipping Policy applies to all products purchased directly from our website at <a class=\"ng-star-inserted\" href=\"https:\/\/sereneauracrystals.com\/fr\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwi8j6GostCTAxUAAAAAHQAAAAAQvAE\">https:\/\/sereneauracrystals.com<\/a> (Link).<\/p><p data-path-to-node=\"8\">The Site is operated by <b data-path-to-node=\"8\" data-index-in-node=\"24\">Jiangsu Lianyungang Donghai Xinglanyao Co., Ltd.<\/b> We are based in China and offer standard shipping to customers worldwide. By placing an order on our Site, you agree to the terms of this policy.<\/p><hr data-path-to-node=\"9\" \/><h2 data-path-to-node=\"10\">1. Order Processing Time<\/h2><p data-path-to-node=\"11\">We hand-select and carefully package every crystal order to ensure its delicate energy and structure remain intact during transit.<\/p><ul data-path-to-node=\"12\"><li><p data-path-to-node=\"12,0,0\"><b data-path-to-node=\"12,0,0\" data-index-in-node=\"0\">Standard Processing:<\/b> All orders are processed within <b data-path-to-node=\"12,0,0\" data-index-in-node=\"53\">2 to 5 business days<\/b> (excluding weekends and holidays) after receiving your order confirmation email.<\/p><\/li><li><p data-path-to-node=\"12,1,0\"><b data-path-to-node=\"12,1,0\" data-index-in-node=\"0\">High Volume Periods:<\/b> During peak seasons, holidays, or promotional events, processing times may be extended. We will notify you via email if your order experiences a significant delay.<\/p><\/li><li><p data-path-to-node=\"12,2,0\"><b data-path-to-node=\"12,2,0\" data-index-in-node=\"0\">Notification:<\/b> You will receive another notification email containing your tracking information when your order has shipped from our facility.<\/p><\/li><\/ul><h2 data-path-to-node=\"13\">2. Shipping Rates and Estimated Delivery Times<\/h2><p data-path-to-node=\"14\">We ship globally to bring the power of crystals to your doorstep. Shipping charges for your order will be calculated and displayed at checkout.<\/p><p data-path-to-node=\"15\">Estimated delivery times depend on your geographical location and are subject to customs clearance procedures in your country. Please use the following as a general guide:<\/p><ul data-path-to-node=\"16\"><li><p data-path-to-node=\"16,0,0\"><b data-path-to-node=\"16,0,0\" data-index-in-node=\"0\">United States &amp; Canada:<\/b> 7 \u2013 15 business days.<\/p><\/li><li><p data-path-to-node=\"16,1,0\"><b data-path-to-node=\"16,1,0\" data-index-in-node=\"0\">United Kingdom &amp; European Union:<\/b> 7 \u2013 14 business days.<\/p><\/li><li><p data-path-to-node=\"16,2,0\"><b data-path-to-node=\"16,2,0\" data-index-in-node=\"0\">Australia &amp; New Zealand:<\/b> 8 \u2013 15 business days.<\/p><\/li><li><p data-path-to-node=\"16,3,0\"><b data-path-to-node=\"16,3,0\" data-index-in-node=\"0\">Rest of the World:<\/b> 10 \u2013 20 business days.<\/p><\/li><\/ul><p data-path-to-node=\"17\"><i data-path-to-node=\"17\" data-index-in-node=\"0\">Please Note: These are estimates provided by our international shipping carriers and are not guaranteed delivery dates. Factors such as weather delays, carrier strikes, and customs inspections are out of our control.<\/i><\/p><h2 data-path-to-node=\"18\">3. International Customs, Duties, and Taxes<\/h2><p data-path-to-node=\"19\">Because Crystal Vault operates and ships from China, your order may be subject to import duties, value-added taxes (VAT), and customs clearance fees once the shipment reaches your country.<\/p><ul data-path-to-node=\"20\"><li><p data-path-to-node=\"20,0,0\"><b data-path-to-node=\"20,0,0\" data-index-in-node=\"0\">Customer Responsibility:<\/b> All fees, duties, and taxes imposed during or after shipping are the sole responsibility of the customer. Crystal Vault is not responsible for these charges and cannot predict what they may be.<\/p><\/li><li><p data-path-to-node=\"20,1,0\"><b data-path-to-node=\"20,1,0\" data-index-in-node=\"0\">EU Customers:<\/b> Please be aware that since July 2021, all commercial goods imported into the EU are subject to VAT regardless of value. You may be required to pay VAT and a small customs handling fee upon delivery.<\/p><\/li><li><p data-path-to-node=\"20,2,0\"><b data-path-to-node=\"20,2,0\" data-index-in-node=\"0\">Refusal of Package:<\/b> If you refuse to pay the required customs fees and the package is returned to us, we will deduct any return shipping costs and unpaid customs penalties assessed to us from your final refund amount.<\/p><\/li><\/ul><h2 data-path-to-node=\"21\">4. Tracking Your Order<\/h2><p data-path-to-node=\"22\">We believe transparency is key to a great shopping experience. Therefore, all orders shipped by Crystal Vault include a tracking number.<\/p><ul data-path-to-node=\"23\"><li><p data-path-to-node=\"23,0,0\">When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.<\/p><\/li><li><p data-path-to-node=\"23,1,0\">Please allow <b data-path-to-node=\"23,1,0\" data-index-in-node=\"13\">48 to 72 hours<\/b> for the tracking information to become active and update on the shipping carrier&#8217;s portal.<\/p><\/li><li><p data-path-to-node=\"23,2,0\">If you haven&#8217;t received your tracking number within 7 days of receiving your order confirmation email, please contact us at crysyalenergy@gmail.com (Link) with your name and order number, and we will look into it for you.<\/p><\/li><\/ul><h2 data-path-to-node=\"24\">5. Address Accuracy and Deliverability<\/h2><p data-path-to-node=\"25\">It is the customer&#8217;s responsibility to ensure that the shipping address entered at checkout is accurate and complete.<\/p><ul data-path-to-node=\"26\"><li><p data-path-to-node=\"26,0,0\"><b data-path-to-node=\"26,0,0\" data-index-in-node=\"0\">Address Changes:<\/b> If you notice an error in your shipping address, please email us immediately at crysyalenergy@gmail.com (Link). We can only update your shipping address if your order has not yet been processed and shipped.<\/p><\/li><li><p data-path-to-node=\"26,1,0\"><b data-path-to-node=\"26,1,0\" data-index-in-node=\"0\">Returned to Sender:<\/b> If a package is returned to our facility because of an incorrect or incomplete address provided by the customer, or because the package was unclaimed, the customer will be responsible for the cost of reshipping the item.<\/p><\/li><\/ul><h2 data-path-to-node=\"27\">6. Lost, Stolen, or Damaged Packages<\/h2><p data-path-to-node=\"28\">While we do everything in our power to ensure your crystals arrive safely, we are not directly liable for the actions of international postal systems or couriers.<\/p><ul data-path-to-node=\"29\"><li><p data-path-to-node=\"29,0,0\"><b data-path-to-node=\"29,0,0\" data-index-in-node=\"0\">Damaged in Transit:<\/b> If your crystal arrives broken or damaged, please do not worry. Take clear photos of the damaged item and the external packaging immediately. Contact us at crysyalenergy@gmail.com (Link) within <b data-path-to-node=\"29,0,0\" data-index-in-node=\"214\">48 hours of delivery<\/b>, and we will arrange a replacement or refund.<\/p><\/li><li><p data-path-to-node=\"29,1,0\"><b data-path-to-node=\"29,1,0\" data-index-in-node=\"0\">Lost or Stolen Packages:<\/b> If your tracking information states that your package was &#8220;Delivered&#8221; but you cannot find it, we recommend checking with your neighbors, building manager, or local post office first. Crystal Vault is not responsible for packages that are stolen or lost after they have been marked as delivered by the carrier.<\/p><\/li><li><p data-path-to-node=\"29,2,0\">If your package is stuck in transit and has not moved for more than 20 business days, please contact us, and we will open an investigation with the shipping carrier on your behalf.<\/p><\/li><\/ul><h2 data-path-to-node=\"30\">7. Contact Information<\/h2><p data-path-to-node=\"31\">If you have any questions or concerns regarding our Shipping Policy, please reach out to us using the details below:<\/p><ul data-path-to-node=\"32\"><li><p data-path-to-node=\"32,0,0\"><b data-path-to-node=\"32,0,0\" data-index-in-node=\"0\">Company Name:<\/b> Jiangsu Lianyungang Donghai Xinglanyao Co., Ltd.<\/p><\/li><li><p data-path-to-node=\"32,1,0\"><b data-path-to-node=\"32,1,0\" data-index-in-node=\"0\">Address:<\/b> Xinlanyao Co., Ltd., Liudongluo Street, Donghai District, Lianyungang City, China 222300<\/p><\/li><li><p data-path-to-node=\"32,2,0\"><b data-path-to-node=\"32,2,0\" data-index-in-node=\"0\">Email:<\/b> crysyalenergy@gmail.com (Link)<\/p><\/li><li><p data-path-to-node=\"32,3,0\"><b data-path-to-node=\"32,3,0\" data-index-in-node=\"0\">Contact Us Page:<\/b> <a class=\"ng-star-inserted\" href=\"https:\/\/sereneauracrystals.com\/fr\/contact\/\" target=\"_blank\" rel=\"noopener\" data-hveid=\"0\" data-ved=\"0CAAQ_4QMahgKEwi8j6GostCTAxUAAAAAHQAAAAAQvQE\">https:\/\/sereneauracrystals.com\/contact<\/a> (Link)<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>are delighted to share the Earth&#8217;s natural treasures with you. This Shipping Policy applies to all products purchased directly from our website at https:\/\/sereneauracrystals.com (Link). The Site is operated by Jiangsu Lianyungang Donghai Xinglanyao Co., Ltd. We are based in China and offer standard shipping to customers worldwide. By placing an order on our Site, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"googlesitekit_rrm_CAowk43GDA:productID":"","site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1974","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shipping Policy - Crystal Vault Shop<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sereneauracrystals.com\/fr\/shipping-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping Policy\" \/>\n<meta property=\"og:description\" content=\"are delighted to share the Earth&#8217;s natural treasures with you. 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